Full refund
Pay for work done, rest refunded
We fix it, or refund a fair part
Before work starts
If you cancel before we start work on your project, we refund everything you paid, including the deposit. No questions asked.
Work starts on the start date in your quote, or the day we first begin on it if we agreed to start sooner.
After work has started
If you cancel once work has started, you pay only for the work done up to the day you cancel. We work this out from the milestones and rates in your quote.
We refund anything you paid above that. If you owe more than you paid, we send a final invoice.
We send you a short breakdown of the work done, so you can see how we worked it out.
Once the final amount is settled, you get everything we built up to that point.
7 day cooling-off for online agreements
If you agreed to a project with us online, for example by email, you may cancel within 7 days without a reason and get a full refund.
This does not apply to work you asked us to start within those 7 days. For that work, the section above applies.
If the work is not right
If what we deliver does not match what we agreed, tell us within 3 months of handover. We will fix it at no cost.
If we cannot fix it, we refund a fair part of what you paid for that work.
This does not cover new features, changes you ask for, or problems caused by someone else's changes or by third party services.
Monthly services
For monthly hosting, support or maintenance, you can cancel with 20 business days written notice.
You pay for the notice period only. There is no other cancellation fee.
Months already paid for and used are not refunded.
Third party costs
Some costs are paid to other companies on your behalf, like domain names, app store accounts or paid software. Once these are bought, those companies usually do not give refunds, so we cannot refund them either.
We always get your go-ahead before we buy anything like this.
If we cancel
If we have to cancel a project for a reason that is not your fault, we refund everything you paid for work we have not delivered.
How to cancel and get your refund
- Email dallas@nowtek.co.za and say you want to cancel. Include your name and project.
- We confirm by email within 2 business days.
- We pay refunds by EFT into the account you paid from, within 10 business days of confirming.
Your rights
This policy does not take away any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.
If you are unhappy with how we handled a refund, contact us at dallas@nowtek.co.za. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission.